My brother paid £10 for one trip. He ended up in hospital for weeks. He had his spleen removed after a bump on an inflatable! The Post Office were brilliant. Our family were flown over, put in hotels, a UK private nurse was flown over and my Brother was flow back first class with all the trimmings. No queue, good food, personal medical care, ambulances, the lot. He could not appreciate it of course as he was so ill, but for £10 what a deal! We felt relived we had used the Post Office! We use them all the time now as there was no fuss or problems with communication etc.

Posted by Angela on the 8th May 2010

Rang for a quote and my son has a blood disorder and was told I would be put through to the medical screening, on being put through I was told the computer was not working and I would have to ring back, I asked them to ring me back to which they said they could not they were very very unhelpful, dread to thing how they would be if I had a claim, and as for the man that has wrote a comment before me I find it disgusting that his wife had to go through that and would take the matter further, I do hope hs wife is feeling better now.

Posted by lorraine lawson on the 31st March 2010

Endless menus to get to talk to a person, very unhelpful. Would NOT recommend.

Posted by Chris Parker on the 9th March 2009

Today, my wife rang Post Office Insurance to find out about costs and possible restrictions because two years ago she had breast cancer. The telephone operative was unhelpful and offhand and he refused to stop speaking so fast that she could barely hear him. In the end he reduced her to tears and she had to end the call. (4.10pm Thursday Sept 25). This was a disgusting way to treat a potential customer and yet there is no apparent way to make a formal complaint via their website. No wonder the PO is going down faster than the Titanic.

Posted by Alan Sturgess on the 25th September 2008

We used Post Office travel insurance for a 2 week holiday to Corfu and took their single trip cover. They were the cheapest around at the time after a trawl through the internet. We went as a family of four and they were able to provide a special family policy that would cover all four of us.

Although we were fortunate enough not to have to make a claim for our trip, we did need to contact customer services after an error on the policy documents was noticed after sending. Luckily the customer service operator was excellent and a new, corrected document arrived two days later. Also having spoken to people since who took Post Office travel insurance, I have been assured that their claims process is hassle free and quick.

I would certainly recommend the Post Office for a family trip as they were the cheapest for me at the time and have also been cheapest for several of my friends recently. One thing I did notice however, is that they were not the cheapest provider when I was traveling as part of a couple but the company I did use were not as good. Sometimes I guess you get what you pay for!

Posted by Wayne Blinkhorn on the 1st July 2008

I have used the Post Office fro my Travel insurance in the past, but found them quite expensive when I compared them a few days ago.

Posted by Hazel Maunders on the 29th May 2008