When I recently went to Austria, I took out the single trip policy cover with Halifax travel insurance. I took out my Halifax travel insurance over the phone because I couldn’t tick all the initial health question boxes for the online policy. If you purchase your policy online, you receive a 10% discount, so I explained my reasons for not purchasing online and the 10% discount was added. The over-the-phone service was excellent, chatty and friendly. Importantly, the accent on the other end of the phone was easy to understand. The whole process was fairly simple and didn't take long once the policy details were clearly explained. As I was taking out my policy at the last minute, all the details I would need to make a claim were given to me over the phone in case the documents did not arrive through the post on time. Although my policy was fairly expensive compared to some of the cheap deals around, I wouldn't have been able to declare my medical conditions on these. I now use Halifax every time I take out travel insurance, and I am yet to have any problems with their service.

Posted by Annie McLoughlin on the 1st July 2008