A group of my friends recently decided to take out a policy with Direct Line Travel Insurance prior to embarking on their holiday around Europe. Fortunately, their trip was uneventful and they did not need to file a claim. They found the actual process of purchasing travel insurance online to be largely hassle free. They did have to ring up Direct Line’s offices to check up on a few aspects of their policy but found staff to be courteous and efficient and had no complaints about the quality of service that was offered to them.

In hindsight, however, they were not convinced that Direct Line Travel Insurance provided them with the best value for money. Their decision to buy holiday cover from Direct Line was influenced largely by the fact that their families had done so in the past and so it seemed to be the safest option as they had left buying travel cover to the last minute! In the future, they would certainly prefer to shop around a bit more prior to investing in travel insurance.

Posted by Jeanne Vaz on the 30th June 2008